How to create a transcript of a Google Support chat
30 Dec 2020 | by Florian RathgeberWhen you interact with Google Support via chat, you can ask for a transcript of the conversation to be sent to you. That transcript is in PDF format though. If that’s not suitable for you or you forgot to request a transcript, there is a way out.
Open the chat in its own pop-out window via the arrow icon on the right of the blue header bar. Then open the Chrome developer console (Ctrl-Shift-J), paste the following JavaScript code and hit enter to copy a transcript of the conversation to your clipboard.
const copyToClipboard = str => {
const el = document.createElement('textarea');
el.value = str;
document.body.appendChild(el);
el.select();
document.execCommand('copy');
document.body.removeChild(el);
};
copyToClipboard(Array.from(document.querySelectorAll('.chatsupport_cbf_qb')).map(e => {
t = new Date(parseInt(e.getAttribute('ts'))).toISOString();
if (e.querySelector('.systemMessageUserWrapper')) {
return `[${t}] ${e.querySelector('.systemMessageUserWrapper').innerText}`;
} else {
n = e.querySelector('.chatsupport_cbf_rb').getAttribute('aria-label');
m = e.querySelector('.chatsupport_cbf_ob').innerText;
return `[${t}][${n}]: ${m}`;
}
}).join('\n'));
